I was already aware that the service was lacking, but seeing the average review score of 1.2 stars truly shocked me. I've never encountered such a low rating for any business before. Kudos to the leadership for seemingly driving the company into the ground, which I have believed was their main goal from the start. Since the merger of the two companies, everything related to banking has become more complicated, longer, and more expensive. Now, they are introducing a $15/month fee for checking accounts that used to be free. That was the final push for me to close my five accounts and move on. As I write this, I anticipate the hassle of this transition, but it is necessary. The company has depended on customer inertia to keep their base, but they have made too many negative changes to overlook any longer. Farewell to long waits and frustrations. Farewell to the issues with the health savings account. Farewell.
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