After being a customer for over 25 years with this institution and its previous names, I've come to the conclusion that it might be the worst regional bank in terms of customer service and banking. It's nearly impossible to get a clear answer from customer service, and reaching bank staff is a challenge. Prolonged holds on US Government checks suggest they might be facing liquidity issues. I'm seriously contemplating switching to a bank that values its customers and respects our loyalty along with the assets we keep there. I cannot recommend this institution to potential new customers.
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