It has taken trust 3 years to fix my online account. They are not honest about taxes and how the distribute your escrow account. Again today spent 6 hours on the phone with them giving me false information including telling me they have no idea how much my taxes is so they just increase my payment on what they guess. I contacted the county tax assessor who stated they know exactly how much the taxes are. They also refuse to pay it in one lump sum stating the county makes them pay it in two payments. Again after my call directly to the county tax assessor’s office I confirmed this information was fabricated by truist. I called back to ask truist again to pay the bill I provided the money for and after 30 minutes they hung up on me. Absolutely unprofessional company stealing my money.
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