I am writing to formally report an incident that took place during my visit to the dispensary on January 24, 2026, shortly after it opened. As the first customer checked in online, I was greeted by an unwelcoming demeanor from an employee. I realized I had forgotten my ID and quickly left to get it, returning within minutes. Upon my return, despite being first in line, I was told to wait in a longer queue. When I politely addressed this, the employee responded with a rude gesture and took my card dismissively. When my name was called, I asked who I could speak to about my experience. The employee then loudly and rudely yelled in front of other customers, escalating the situation unnecessarily. A manager intervened, but before I could explain, the employee continued to speak over me. This interaction was embarrassing and unprofessional, especially in front of other patrons. The manager seemed uncomfortable with how things were handled and provided me with contact information to report the incident. I am not looking to cause trouble but want to document behavior that was inappropriate and inconsistent with basic customer service standards. I expect to be treated with respect, especially when raising concerns calmly. I request that this incident be reviewed and that steps be taken to prevent similar occurrences in the future. Thank you for your attention.
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