I believe TruNorth is running a scam. When I filed a claim for a necessary EGR replacement, they denied it, leaving me to foot the $5,800 bill for the repair. After the repair was completed and everything seemed fine, I soon encountered another issue with the BPV, which triggered error codes. Upon taking the truck to MHC Kenworth in Omaha, Fernando provided a dubious excuse and attempted to gaslight me and MHC by blaming the BPV issue on an improper repair. However, when I took the truck back to MHC Olathe, they determined that the issue was not caused by an improper repair. Subsequently, they resubmitted the claim to Fernando at TruNorth, who eventually approved it. As the repairs were nearing completion, Fernando breached the approval by claiming that we had driven the truck too far, despite having already approved the work. This left me out of pocket by another $8,100. In total, between paying for the claims and the warranty, I am now out $21,000. I caution others not to fall victim to this warranty scam. In the past, I have had positive experiences with NTP Warranty and highly recommend them. My advice is to steer clear of TruNorth, as they could lead to financial ruin and offer zero integrity. Please exercise caution and consider alternative warranty providers.
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