Review Time
Total 360/TruNorth is a scam that will take advantage of you. They create absurd excuses to deny claims. You will end up spending thousands out of pocket with no assistance from them. Please don't waste your time or money on this service. I deeply regret renewing my contract; it pains me. They will lie and use confusing terms. If anyone is considering legal action against them, please reach out to me. I want to help seek justice for the hardworking truckers affected. Dealerships and licensed repair facilities have also faced issues with them. They disregard the advice of experienced mechanics. All we seek is a fair warranty to operate our businesses, not deceit that robs us of our hard-earned money.
Total 360/TruNorth is a complete scam that will take advantage of you. They create absurd excuses to deny claims. You will end up spending thousands out of pocket with no assistance from them. Please don't waste your time or money on this service. I deeply regret renewing my contract; it pains me. They will lie and use confusing terms. If anyone is considering legal action against them, please reach out to me. I want to help seek justice for the hardworking truckers affected. Dealerships and licensed repair facilities have also faced issues with them. They disregard the advice of experienced mechanics. All we seek is a fair warranty to operate our businesses, not deceit that robs us of our hard-earned money.
Please steer clear of these thieves. I had my truck towed, and they refused to reimburse me for the tow or cover the repairs. The dealer informed them of the issues, yet my adjuster found every excuse not to pay. They always find reasons to deny claims. I will never use them again! I plan to share my experience on every social media platform available.
I was upset and wrote a negative review, but they addressed my concerns. I thought I had removed the review, but I didn’t. After a day, they called to see how they could assist. I explained the situation, and they helped me. I will be removing the review and leaving a positive one instead. They even emailed me vital information I wasn't aware I needed. I plan to call soon for additional services beyond just basic coverage. I previously worked with them in 2016 and found them fair, though they do take some time to answer calls. They always return calls, and if you encounter issues, you can request to speak to a supervisor.
They are completely dishonest. From the moment I reported my breakdown, they sought reasons to deny my claim, even giving me a three-day deadline for records. After days of 'investigation,' they denied my claim based on irrelevant past codes.
Please avoid this service; they are ineffective and a total rip-off. Don’t be deceived by the positive reviews, as they are likely posted by employees. We filed three claims, adhering to all procedures, and all were denied. I have four trucks insured with them, costing me over $40,000. This company is a scam and should face consequences. They have changed their name from TruNorth warranty to Total 360. If anyone needs legal support, contact me, and we can unite.
This is certainly not the company you want to work with. If you're in a tough situation, they will jeopardize your business without any care. They keep asking for more photos and videos after you've already submitted them. I've been stranded for over two weeks now. I was directed to a specific repair shop, which I also do not recommend. What could have cost $3,500 at another shop has now cost me weeks without income, and they are trying to charge me over $3,000 for something that should only cost $700. Their lack of concern is alarming, and I may face bankruptcy soon due to their practices. I want to warn others to prevent this from happening to them.
On 9/20/24, while navigating a one-lane construction zone without any emergency pull-off, my vehicle signaled low coolant levels, followed by a stop engine warning. I couldn’t stop until I exited the highway at a truck stop without service facilities. I added coolant, which resolved the warning lights, then proceeded to a shop for diagnosis. They confirmed a water pump leak but do not accept this warranty. I was referred to a dealership, but they couldn’t see my truck for days. I ended up sleeping in my truck. Despite the warning lights being off, my claim was only approved for parts because they claimed the truck was in operation with lights on, which is untrue. Both shops can confirm there were no active warnings during operation. They refuse to cover the full repair costs.
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