Very disappointed with customer service since I signed up in October. I haven’t even had a claim yet. After several emails they are unwilling to answer questions regarding coverage and keep spewing general legal jargon. I’m getting the impression they will find every way to deny a claim. They are completely overpriced as well. I’ve also received conflicting and incorrect information in the past over the phone. I’m really frustrated and ready to cancel.
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At Trupanion, we understand that being a pet parent is a 24/7 job. So, we’re here to help with quality pet insurance coverage and award-winning customer service available 24/7/365. We’ve been covering dogs and cats for over 25 years, prioritizing their health with no payout limits, all breeds covered, and VetDirect PayTM (that’s the ability to pay veterinarians directly at time of checkout). Enjoying the protection Trupanion has provided your pet? Help other dog and cat parents by leaving us a review.
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