I am extremely disappointed with this company.I paid $340 for an interpreter for my USCIS asylum interview. The day before the appointment, I received an official notice by mail that USCIS cancelled my interview. This was completely outside of my control.I contacted the company immediately, explained the situation, and even asked for a partial refund. They refused to return anything.I understand cancellation policies, but there should also be basic fairness and understanding when the U.S. government cancels the appointment. Keeping the full payment for a service that never happened feels unreasonable and unfair.If this is how they treat people going through immigration processes, future clients should be aware before paying in advance.I still hope the company reconsiders and does the right thing.
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