My wife used my app to book a property stay in Bath with some friend, all over 60 yo. I was then prompted to provide security information before the booking could be confirmed. Once I'd done that I was then told I had to pay £35 damage waiver. I assumed this was to be returned once the trip had been concluded and no damage had occured, but no, the money has now gone. This is sharp practice and I am complaining to Booking.com and will also complain to Google pay. This should not be allowed and is a scam. DISGRACEFUL. As if a bunch of older ladies would cause damage without rectifying them. Furious
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Truvi helps vacation rental property managers screen guests and protect properties across all booking channels. Screen every booking in seconds, get transparent risk intelligence, and resolve damage claims in days instead of weeks.
