I had a problem using their site to verify my ID for an upcoming stay at a local hotel. While their verification process was a pain because it didn't let me upload a photo of my ID I took with my camera app, but instead made me take a new one using the camera application on their website, which didn't allow me to focus so I was never able to get a clear photo, when I contacted their customer service to help with the problem, they got back to me RIGHT away, and it was well after normal business hours. They let me send them my ID photo and selfie through email and got me verified. But as an important side note for any hoteliers reading this review, this will absolutely be my last stay with a property that requires I do this. It's a pain in the butt and quite frankly, it makes me feel unwelcomed. We're still going to attend our booked night as planned because my husband is super excited about checking out this new air stream village hotel in town, but if it wasn't for his excitement, I would have canceled the reservation upon receiving the confirmation email with all these verification instructions in it. I don't feel like a welcomed guest. I feel like a suspect of something malicious. Maybe this is normal for air bnb type properties, I'm not sure because I've only ever stayed at a couple, and never had to do this, but if this is the norm, then that's enough reason for me to avoid them altogether. We're just trying to have a nice night at a nice hotel to celebrate our anniversary while my parents watch our toddler. We shouldn't have to go through screening like we're trying to get security clearance for a CIA building or something.
Claim your business profile now and gain access to all features and respond to customer reviews.
Truvi helps vacation rental property managers screen guests and protect properties across all booking channels. Screen every booking in seconds, get transparent risk intelligence, and resolve damage claims in days instead of weeks.
