I want to extend my heartfelt thanks to Truworths for trusting me with an account and supporting customers like myself. Your decision to give me this opportunity has played a big role in helping me build my credit score and strengthen my financial journey.
Just today, I received a call from another company (let’s call them MP) that had previously rejected me. Now that they see my credit score improving, they suddenly offered me an account. I refused them and reminded them that true customer loyalty comes from standing by people from the beginning, not only when the numbers look good. They could learn a lot from Truworths’ customer recruitment and retention model.
Truworths, thank you again for believing in me and for setting the standard in how customers should be treated.
Mr Z
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