Review Time
I want to extend my heartfelt thanks to Truworths for trusting me with an account and supporting customers like myself. Your decision to give me this opportunity has played a big role in helping me build my credit score and strengthen my financial journey.
Just today, I received a call from another company (let’s call them MP) that had previously rejected me. Now that they see my credit score improving, they suddenly offered me an account. I refused them and reminded them that true customer loyalty comes from standing by people from the beginning, not only when the numbers look good. They could learn a lot from Truworths’ customer recruitment and retention model.
Truworths, thank you again for believing in me and for setting the standard in how customers should be treated.
Mr Z
I would gladly like to applaud Elizabeth’s customer service from Truworths Fourways I had a problem with my package but she did a follow up until I was satisfied thank you so much I hope this gets to her
With the help of Khethiwe Dlamini from Centurion, she managed to get my package to the Truworths Fourways store with her own expense cause I was supposed to fetch it myself
I would like to appreciate their customer service they’re so EXCELLENT!!!
It's my second time buying a trouser from truworths online and it gets here with a hole on the ass part....so I have to sew it because I've got no fuc** time to take it back....fix yourselves man....they can't tell me what whoever packed this things they didn't see it mxm😡😤disgusting
It's my second time buying a trouser from truworths online and it gets here with a hole on the ass part....so I have to sew it because I've got no fuc** time to take it back....fix yourselves man....they can't tell me what whoever packed this things they didn't see it mxm😡😤disgusting
This company put me in an arrears after my accounts was paid for and now have me running up and down constantly redirecting me to call this and that person and still nothing. I could have paid over the counter even though I didnt know what I was paying for but even though I still got redirected. This arreas if affecting my life negatively at this current moment nd for that I am not happy with this company. Over the counter they could not even tell me what I am in arreas for This company makes enough money why are you still taking from me or putting my life at a pause because of money that I apparently owe the company.Like I said I didnt have a problem paying but how can you not have a reason for me being in an arreas??
If there was a zero rating would have rated them.Manager Newo on duty dated 29 December 2025 says they short staff and can't do anything about the long lines people are standing in.There is only 1 cashier. Manager says she can't do anything about that. But she was in the new perfume department and it was about 4 staff from Truworths that was busy testing perfume on their clothing. Poor service and that's what BEE has done to our beautiful store's. Nobody cares anymore about customers.The lady at perfume department says there's nothing that we can do about short staff.Blame Truworths Head Office
I'm very disappointed at the treatment and shame I experienced at Earthchild east rans mall. I went to collect my online order o323500578, I showed the lady at the till the order message for my order number and she asked for my ID which I explained to her I did not have my ID with me and that I always collect my orders in store and I have never been asked for my ID. I then asked her if I can show her my ID copy from my phone. She took my phone and check the ID. She then wear to check for my parcel and on her way she was busy assisting other customers and I asked another lady if she mind to attend to my parcel as the other lady is now busy with other customers. The lady that was supposed to be checking for my parcel responded rudely that what must she do because those other customers are on her way so she must assist them. While checking she is busy chit chatting with the manager and laughing. I observed and just decided to keep quiet but the service is disheartening and unprofessional especially at a busy weekend like black Friday. The reason one buys online is because you don't want to experience staff attitude and waiting unnecessary. She then came with the parcel and as I opened the parcel I realized that the bag was too small to use for a grade 5 learner.i then asked to exchange or return it to a bigger bag for school. She called her manager to authoriser. Who came and they continued to chit chat and laugh and make jokes while I'm waiting. They asked me for a carf and I explained I used a virtual card, I was then asked for an actual card. I asked the manager of the payment will reflect immediately as I needed to use the money. She said it will only reflect after a day. I asked her why does it take that long to receive a refund but when I pay it's instant. I was from work and was wearing my work uniform. She then responded by saying but why when it's my work company they take long to refund them. I asked her what does she mean regarding my work company is it because she is shaming me as a customer for the fact that im wearing my work uniform? She continued and continued to be rude and disrespectful at me. I have never been so embarrassed wearing my work uniform by a person who is in the service industry. The staff does not have name badges worse. I had to ask her for her name. Her name is Mpho. I request a formal apology from Mpho for shaming the company I work for just because I went shopping wearing my work uniform before I take this further. I will not be buying from Earth child east rand mall after this bad experience. I will escalate this matter if it is not resolved. The staff needs training and coaching on now to carry themselves at work and how to address customers professionally.
Decided to buy from Truworths after at least 10 years of avoiding the store. What a big mistake. I bought twice online only to have my order cancelled after they verified me telephonically and i also couldnt purchase in store. How pathetic! Will close the account and will not be back after this. They dont even have the decency to respond to complaints of which there are many on hellopeter
Today I went shopping at shop 633 Truworths Heidelberg mall, I was assisted by Phindile Matsane. She was very friendly and she assisted me well with everything that I needed. She was very patient with me. I am very happy Thank you Phindile Matsane. I will come back to the store soon.
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