I placed an order on a promotional offer of buy 2 boxes get a 3rd free, although this still wasn’t cheap, I’d fallen for the social media hype - mistake. The masks took a huge amount of time to arrive and by the time they did, I didn’t get round to using them immediately. When I did go to use them, I realised the 3rd box (3 masks) was missing. I contacted their customer service who wanted photos of the missing masks (?!) and kept asking about the external packaging which I’d long since thrown away. The emails went back and forth asking for evidence - how do you prove something’s missing?! After going round endlessly, they eventually, begrudgingly, agreed to send the missing masks. But they never did! Not even surprised, shouldn’t have fallen for the scam!
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CocoBeauty is a premium beauty company dedicated to revolutionizing the way you experience beauty. Our passion lies in offering the finest quality products, meticulously curated to meet the diverse needs and preferences of our customers. From skincare and makeup to haircare and wellness, CocoBeauty is your ultimate destination for all things beauty.
