Review Time
I brought the cocobeauty bio-collagen face mask. Every single mask was unusable, it didn’t even resemble a mask! There weren’t any eye or mouth holes - it looked like someone had rolled out a bit of thick PVA glue, except it had zero stick! What a waste of money, went straight in the bin!
I got an ad for their collagen mask, but the mask used was the biodance collagen mask. I would know because I have the exact mask in front of me. They are taking other peoples videos and edit them so you don't see the biodance logo. This is a straight up scam and can be reported as such.
This company is a scam. They advert order 3 get 3 free never happened. Write them 3 times. They fail to deliver one of my items but kept my money. I used SHOP to place ny order. This company is based in South Korea. So I probably want get my money back. But beware they advettofakse and misleading info.
I’m a fan of the collagen face masks and decided to try out their new neck mask. How this is supposed to work is beyond me. The mask absolutely doesn’t stick to your neck, it constantly falls/slides off so trying to use it overnight is a no-go. Since that wouldn’t work, the second time I tried to use it while laying down for a few hours and even then it kept coming off. Would not recommend!
The results of using their product are greatly exaggerated and they do not deliver on their promotional offers. I recently purchased three masks because they promised to provide an additional three for free, which I did not receive. Although all of their confirmation and shipment emails said I would be getting three free, they insisted I didn't meet the requirements of the offer. After several confrontational emails from their customer service team they assured me I would get my free masks with my next purchase.Fool me once, shame on you. Fool me twice, shame on me. No thank you.
I placed an order on a promotional offer of buy 2 boxes get a 3rd free, although this still wasn’t cheap, I’d fallen for the social media hype - mistake. The masks took a huge amount of time to arrive and by the time they did, I didn’t get round to using them immediately. When I did go to use them, I realised the 3rd box (3 masks) was missing. I contacted their customer service who wanted photos of the missing masks (?!) and kept asking about the external packaging which I’d long since thrown away. The emails went back and forth asking for evidence - how do you prove something’s missing?! After going round endlessly, they eventually, begrudgingly, agreed to send the missing masks. But they never did! Not even surprised, shouldn’t have fallen for the scam!
A total scam! Customer service is a nightmare. They will charge your credit card. It will take 4 times longer to arrive than they state (if at all), as it’s shipped from China, which they don’t tell you upfront. They won’t allow you to cancel once you find this information out. They tell you that you can return it once it arrives, but since they ship with Uni Uni, I never received the items because they left it on the street in a major city and it was stolen. I had to convey this via email to Nadine and Alvaro 5 plus times, even though I thoroughly explained improper delivery and never received items. I was then sent an email that I was being refunded, only to receive an ‘updated’ email the following day that it was successfully delivered and being recharged. I’d be extremely skeptical of any 5 star reviews. They read more like employee reviews that have to counterbalance all of the 1 star reviews from actual customers. *****THIS COMPANY IS FULLY A SCAM******. So, if you’d like to waste a bunch of time, get fully frustrated, have your money taken and never receive any product, coco beauty is for you!Allow me to respond to your lame defense. I find it interesting how communicative you can be while defending yourselves on a public forum, while unable to disclose such steps that needed to be taken to me when I was patient and understanding, which waned after 5th go around with you. I explained, just because the package was delivered near where I live is not considered delivered. I offered to share pictures of where package needed to be left (which UPS, FedEx & USPS all understand and deliver in this manner), and that they delivered to only part of my address and pictures that were sent with delivery status do not match pictures of where my full address is & that I included correctly. It was basically left on the street outside for anyone and everyone to steal, which is what happened, which IS what your pictures show. I’m am not a solo customer having such frustrating grievances on how you conduct yourselves. I don’t need to be told to ‘chill’ in your correspondence Alvaro when I’m dismissed when willing to share pics and evidence of what I communicated that happened and because the delivery service you chose to hire did not properly deliver my package. Your super helpful response was for me to call the shipping company & ask what happened, ignoring any responsibility yourselves after I clearly stated what happened. Your lack of accountability and communication is the problem! You should try explaining ‘XYZ’ actionable steps that you were taking to remedy the situation, which there was none of. Just ‘thank you for your patience’, which is why I went from patient to angry. I was never once told I’d be refunded. Only after the well deserved FU comment did I get another email stating that you would be, but never communicated prior. Because being nice fell on deaf ears. As for your stellar customer service and offering me a refund, it was reversed on your end and fully charged back. ******* Cheated customers, don’t waste your time trying to explain how they short changed you, go directly to your bank & file a claim. Much less hassle and actual results ******I’ll concede, not a scam company, just a nightmare of a company to deal with, customer service that’s not remotely helpful and scams you outta your money. Better?
SCAM DO NOT BUY!! After placing two separate orders, both of them were apparently returned to sender, although I did provide the correct mailing address. I reached out to CocoBeauty and they did in fact confirm both orders were returned to them. As such, I asked them to confirm when I would be getting a refund. They advised me they are unable to refund me for the returned product but they would reship the order to me if I pay for shipping. This is ridiculous that they would not refund me for orders I never received and they actually have confirmed are in their possession - and then try to get me to pay them more $$ to reship it back to the same exact address that I never received it at again??! I will be filing complaints with the Better Business Bureau and a fraud case with my credit card company. The other reviews are right, this is a SCAM - please DO NOT DO BUSINESS with this company.
I placed an order almost a month ago still have not received it. They claim it’s in customs, if it’s going to take that long I’m not putting anything on my face that’s been in some hot warehouse you’re out of your minds. I want my money back you people should go out business but you got a good thing going ripping people off
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CocoBeauty is a premium beauty company dedicated to revolutionizing the way you experience beauty. Our passion lies in offering the finest quality products, meticulously curated to meet the diverse needs and preferences of our customers. From skincare and makeup to haircare and wellness, CocoBeauty is your ultimate destination for all things beauty.
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