A total scam! Customer service is a nightmare. They will charge your credit card. It will take 4 times longer to arrive than they state (if at all), as it’s shipped from China, which they don’t tell you upfront. They won’t allow you to cancel once you find this information out. They tell you that you can return it once it arrives, but since they ship with Uni Uni, I never received the items because they left it on the street in a major city and it was stolen. I had to convey this via email to Nadine and Alvaro 5 plus times, even though I thoroughly explained improper delivery and never received items. I was then sent an email that I was being refunded, only to receive an ‘updated’ email the following day that it was successfully delivered and being recharged. I’d be extremely skeptical of any 5 star reviews. They read more like employee reviews that have to counterbalance all of the 1 star reviews from actual customers. *****THIS COMPANY IS FULLY A SCAM******. So, if you’d like to waste a bunch of time, get fully frustrated, have your money taken and never receive any product, coco beauty is for you!Allow me to respond to your lame defense. I find it interesting how communicative you can be while defending yourselves on a public forum, while unable to disclose such steps that needed to be taken to me when I was patient and understanding, which waned after 5th go around with you. I explained, just because the package was delivered near where I live is not considered delivered. I offered to share pictures of where package needed to be left (which UPS, FedEx & USPS all understand and deliver in this manner), and that they delivered to only part of my address and pictures that were sent with delivery status do not match pictures of where my full address is & that I included correctly. It was basically left on the street outside for anyone and everyone to steal, which is what happened, which IS what your pictures show. I’m am not a solo customer having such frustrating grievances on how you conduct yourselves. I don’t need to be told to ‘chill’ in your correspondence Alvaro when I’m dismissed when willing to share pics and evidence of what I communicated that happened and because the delivery service you chose to hire did not properly deliver my package. Your super helpful response was for me to call the shipping company & ask what happened, ignoring any responsibility yourselves after I clearly stated what happened. Your lack of accountability and communication is the problem! You should try explaining ‘XYZ’ actionable steps that you were taking to remedy the situation, which there was none of. Just ‘thank you for your patience’, which is why I went from patient to angry. I was never once told I’d be refunded. Only after the well deserved FU comment did I get another email stating that you would be, but never communicated prior. Because being nice fell on deaf ears. As for your stellar customer service and offering me a refund, it was reversed on your end and fully charged back. ******* Cheated customers, don’t waste your time trying to explain how they short changed you, go directly to your bank & file a claim. Much less hassle and actual results ******I’ll concede, not a scam company, just a nightmare of a company to deal with, customer service that’s not remotely helpful and scams you outta your money. Better?
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CocoBeauty is a premium beauty company dedicated to revolutionizing the way you experience beauty. Our passion lies in offering the finest quality products, meticulously curated to meet the diverse needs and preferences of our customers. From skincare and makeup to haircare and wellness, CocoBeauty is your ultimate destination for all things beauty.
