I've been trying to return this item, but they insist that if I keep it, they will offer me a refund of 25% or even 50%. I keep asking for return information, but it feels like they are delaying the process to ensure I can't return it within the 30-day guarantee. Furthermore, they advertise that you can stream various services for free, but you still must pay for each service to access them. My other streaming devices provide the same functionality.
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