We are still an active client of Poodle and their partner company (Borderless / Encore Processing Solutions). Around a year ago, errors were made in submissions to HMRC, with our payroll processed as if we were a different company. This has had a direct impact on our employees and on our year-end accounts.We understand that mistakes can happen, which is why we have continued to give Poodle and Encore time and trust to resolve the issue. Over the past year, we have sent chaser emails approximately every three weeks requesting assistance. Responses are often delayed or not received at all. When we do receive replies, we are told the matter will be followed up, but this either does not happen or the issue is handled incorrectly.When we signed up, our understanding was that the business operated under FCA regulation. To the best of our knowledge, this is no longer the case. Given the unresolved compliance issues we are now facing, this has added to our concern as a client.James at Poodle has repeatedly assured us that the issue would be sorted. Several months ago, we requested an urgent phone call to address the situation, but this was not arranged and no follow-up took place.Paul Meakin, Operations Manager at Encore Processing Limited, frequently sends holding responses, but we have not seen meaningful progress toward a resolution. From our perspective, this appears to be a straightforward payroll correction, yet it remains unresolved after a year.We are now approaching submission of our accounts to HMRC, and the ongoing lack of resolution has caused significant disruption and concern. The original errors were not made by us, yet the responsibility and consequences have fallen entirely on our business. As a client who has acted patiently and in good faith, we find the continued inaction unacceptable.
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Poodle is an innovative expense management platform tailored for high-spending SMEs. We empower businesses with corporate cards, managed payroll services, and foreign exchange solutions, all in one seamless platform. What sets Poodle apart? Every pound spent earns up to 4 air miles, turning everyday expenses into rewarding opportunities.
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