Review Time
Fantastic experience with Poodle - had the initial call with Mario Rogers who explained the process and it all seemed too good to be true - Free airmiles for money your company is paying out anyway, plus its saved me having to pay my staff individually so there is a big time saving element when reconciling the accounts. Mario has followed up many times and the payment processing team are very quick and responsive to emails, with ZERO accounting errors and 6 weeks in all staff have receive the correct pay on the correct dates - couldnt be happier ~!
We remain an active client of the company and its partner. About a year ago, there were errors in submissions to a regulatory body, resulting in our payroll being processed incorrectly as if we were a different entity. This has directly affected our employees and our year-end financials. While we recognize that errors can occur, we've continued to give the company time and trust to address the situation. Over the past year, we've sent follow-up emails approximately every three weeks seeking assistance. Responses are often delayed or not received at all. When we do get replies, we are informed that the issue will be looked into, but either no action is taken or it is handled improperly. When we enrolled, we believed the business was operating under regulatory oversight. To our knowledge, this is no longer the case. Given the unresolved compliance issues we are currently facing, this has heightened our concerns as clients. A representative has repeatedly assured us that the matter would be resolved. Several months ago, we requested an urgent phone call to discuss the situation, but it was never arranged and no follow-up occurred. Another representative frequently sends generic responses, but we have not observed any meaningful progress towards a resolution. From our viewpoint, this seems to be a straightforward payroll correction, yet it remains unresolved after a year. As we approach the submission of our accounts, the ongoing lack of resolution has caused significant disruption and concern. The original mistakes were not our doing, yet the responsibility and consequences have entirely fallen on our business. As clients who have been patient and acted in good faith, we find the continued inaction unacceptable.
We are still an active client of Poodle and their partner company (Borderless / Encore Processing Solutions). Around a year ago, errors were made in submissions to HMRC, with our payroll processed as if we were a different company. This has had a direct impact on our employees and on our year-end accounts.We understand that mistakes can happen, which is why we have continued to give Poodle and Encore time and trust to resolve the issue. Over the past year, we have sent chaser emails approximately every three weeks requesting assistance. Responses are often delayed or not received at all. When we do receive replies, we are told the matter will be followed up, but this either does not happen or the issue is handled incorrectly.When we signed up, our understanding was that the business operated under FCA regulation. To the best of our knowledge, this is no longer the case. Given the unresolved compliance issues we are now facing, this has added to our concern as a client.James at Poodle has repeatedly assured us that the issue would be sorted. Several months ago, we requested an urgent phone call to address the situation, but this was not arranged and no follow-up took place.Paul Meakin, Operations Manager at Encore Processing Limited, frequently sends holding responses, but we have not seen meaningful progress toward a resolution. From our perspective, this appears to be a straightforward payroll correction, yet it remains unresolved after a year.We are now approaching submission of our accounts to HMRC, and the ongoing lack of resolution has caused significant disruption and concern. The original errors were not made by us, yet the responsibility and consequences have fallen entirely on our business. As a client who has acted patiently and in good faith, we find the continued inaction unacceptable.
Great service from the team at Poodle. Very easy onboarding, very helpful, answers questions quickly and even got their tech team on the call at short notice. Seems great for corporate cards to rack up miles. I've started recommending Poodle to some friends so we can all enjoy some extra air miles together. Really pleased.
I've been using Poodle for a little over 3 months. There have been a few changes with them, which have caused a few headaches; however, in the end, I have received my points and have used them. I was initially sceptical, but it seems absolutely fine at this point. It's a good way to extract tax-free value from your business, and so it is very worth considering to use. We have the corporate cards and will be using the payroll services this month, so we're yet to know how it will go. Perhaps I will update this review then. The team are great to deal with and replies to my queries fairly quickly.
I was initially skeptical about Poodle, things that seem too good to be true usually are. After 8 months of using it for overseas payments and payroll, everything has been smooth and reliable. Dan is always responsive and helpful with any questions. I’ve just booked five return flights to Thailand for my family using my Avios points. Highly recommend Poodle.
Game-Changer for Maximizing Points – 5-Star Holidays Thanks to Poodle!We’ve been using Poodle for over a year now and it’s completely transformed the way we manage our business spending and maximize rewards.By using Poodle to pay down our Capital on Tap and American Express cards, we've been able to quadruple the points we earn—literally 4x our usual rewards. It’s made an incredible difference.So far, those points have taken us on two 5-star holidays to Dubai, including stays at Luxury Collection Marriott properties and business class return flights. One of those trips was even our honeymoon, and the only cost to us was £750 in taxes the trip was £8k at retail price. Unbelievable!We’ve also enjoyed three luxurious UK hotel stays, including top-tier venues like The Belfry, The Mayfair in London, and a beautiful break in Edinburgh—all paid for with points earned through Poodle.While pre-paying VAT upfront might seem like a downside, the rewards we’ve racked up in our first year have been worth between £15-20k in free travel and luxury experiences. And honestly, this is all money we would’ve had to pay HMRC anyway, so it’s a no-brainer.If you’re running a business and looking to make your everyday spend go a LOT further, I can’t recommend Poodle highly enough. It’s a game-changer for unlocking serious travel rewards without changing how you operate.
Managed payroll - Complete joke!Steer clear. Poodle signed us up for a managed payroll service. They made clear from the outset that it was a 3rd party but assure that they had control and complete trust in them.3.months of he'll and stresss. They never managed to run one Payroll successfully, they shared other companies Payroll information with us. They failed to upload pension reports, misled us about who would pay NI contributions. Yes we got some avios points, but at what cost!!!James only ever responded when he thought a problem had already been resolved with more promises of "it wont happen again", "have some more points" etc.Absolute carnage!Steer completely clear.
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Poodle is an innovative expense management platform tailored for high-spending SMEs. We empower businesses with corporate cards, managed payroll services, and foreign exchange solutions, all in one seamless platform. What sets Poodle apart? Every pound spent earns up to 4 air miles, turning everyday expenses into rewarding opportunities.
With fewer than 500 clients nationwide, Poodle offers a truly personalized service—no chatbots, no auto-replies—just real people providing direct support. Our dedicated team is available 24/7, ensuring your business receives the attention it deserves, every step of the way.See more
