Caution: If you encounter a customer service issue, it will likely not be addressed in a professional, kind, or efficient manner. Be prepared to spend over 15 minutes on hold, and expect any customer service matters to consume a significant portion of your day without a resolution. I spoke with a representative who was unhelpful, merely advising me to wait for a delayed package that hasn't moved since before the holidays. To make matters worse, she hung up on me when I expressed my dissatisfaction. There was no offer to follow up on my concern, just a cold response of "nothing we can do" and "you'll have to wait and see." These were holiday gifts I ordered, and waiting is not feasible. If this situation had been approached with more care by the support team, it could have made a significant difference. They seem eager to take orders, but be cautious about what follows.
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