Review Time
I own several smart diffusers, but the one designed for the car is quite frustrating! The reason for the one-star rating is that it keeps activating on its own, despite my attempts to turn it off because of the overpowering scent. It continuously searches for Wi-Fi and turns on randomly, and we can't figure out how to stop this behavior. I would rather start it manually than have it activate whenever I approach my vehicle with my phone. We weren’t aware of this issue initially, and the scent has diminished significantly due to its constant random activation. Unlike our other smart diffusers at home, this one didn’t come with instructions.
I placed an order online, but the delivery service left the package in an insecure spot, and it got stolen. I reached out to the delivery service, and their response was disappointing, simply stating it was unfortunate. When I contacted my credit card provider, they also said it was unfortunate but needed a police report. However, when I emailed the company, they quickly offered to send a replacement. THANK YOU FOR THE EXCELLENT SERVICE!
Caution: If you encounter a customer service issue, it will likely not be addressed in a professional, kind, or efficient manner. Be prepared to spend over 15 minutes on hold, and expect any customer service matters to consume a significant portion of your day without a resolution. I spoke with a representative who was unhelpful, merely advising me to wait for a delayed package that hasn't moved since before the holidays. To make matters worse, she hung up on me when I expressed my dissatisfaction. There was no offer to follow up on my concern, just a cold response of "nothing we can do" and "you'll have to wait and see." These were holiday gifts I ordered, and waiting is not feasible. If this situation had been approached with more care by the support team, it could have made a significant difference. They seem eager to take orders, but be cautious about what follows.
Buyer beware. If you have a customer service issue it will not be handled professionally, kindly or efficiently. If you do have to call prepare to be on hold 15+ minutes and for any customer service related issue to take a half hour of your day without resolution. I spoke to Maria and she was not only NOT helpful just telling me to wait for a mia package that hasn't moved since before Christmas but then also hung up on me when I told her I was not happy with that response. There was no offer to follow up on this issue in the next couple of days. There was not kindness just cold "nothing we can do". "You'll have to wait and see what happens." These are holiday scents that I ordered. Waiting is really not an option as they were supposed to be gifts for the holidays. If this had been handled in a caring manner by their customer service rather than a handwashing of the situation it would have made a difference. Clearly they are happy to take the orders but then buyer beware of what may happen after that.
Would give negative stats if possible. Have not received 2 orders placed on December 2nd it’s now December 28th. I’ve reached out to them SEVERAL times with no reply and am unable to reach them on their provided customer service number. Totally disreputable and I was a loyal customer for 6 years - not sure what is going on.
I was assisting a senior relative who was unknowingly being charged for a subscription she did not sign up for. The purchases total in excess of $500. Customer service stated that they could not refund the money until the products were returned. However, the items in question were not received. This is extremely frustrating and unfair.
I've had the subscription for a few months and have had several issues with my delivery. I now have to host the holidays without relying on the Pura products. I have been waiting on my items since the beginning of the month on my subscription. I've read others having issues and I wished I had done more research before committing to using Pura for my home.
I had an order that was supposed to arrive on the 1st. It is now the 21st. I have called, with call back requests, emailed. Nothing. I have had a subscription with them for over a year. You would think they would treat their customers better.
I had an order that was supposed to arrive on the 1st. It is now the 21st. I have called, with call back requests, emailed. Nothing. I have had a subscription with them for over a year. You would think they would treat their customers better.
Similar experience to others. Pura uses UniUni to ship. It’s been over a week and I still don’t even have an ETA on my order. Customer service is appalling. They don’t even answer phone calls or chats during their “available hours; the emails they send out are all the same. They don’t care that their service sucks. This was supposed to be a gift and god knows when it’ll arrive. I no longer want to give this as a gift bc i don’t want the recipient to have to deal with similar problems when buying new vials. Don’t even bother. 👎🏻
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🙌 World's first smart fragrance dispenser | Automating the scents of your home with your phone | With an adjustable-color Nightlight
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