Kei was amazing! The product arrived broken. I reached out to her and she made it right. I received a new product that works and in the mean time Kei did everything possible to reassure me that she would handle it. And she did. Beautifully! She is an asset to your company. Probably you should pay her more (smiling). I really appreciate her communication, very polite, understanding, helpful and compassionate. Kei is a keeper.
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