Review Time
I used the device for five weeks, or until the magic serum ran out. There was no improvement whatsoever. I used it as directed. I do not have a huge turkey wattle neck, no deep creases on my face, but my mouth corners are starting to go south. This device and the serum did nothing. I followed directions to the T. And, you don’t get 100 days to return for a refund, you only get 20. Don’t waste your money.
EJ was very helpful with the reasons I cannot use this product which is due to a health issue. He was very understanding and offered me a decent refund along with keeping the product. Great customer service. Thank you
I purchased both RenewalLift Skin Tightening Device & EyeLift from the company 4 months ago. The Skin Tightening Device stopped charging and the EyeLift barely worked even after fully charged. I sent a video to Matthew from Customer Experience Team of Renewa Skin. The team reviewed the problems and got back to me the very next day and indicated that the replacements are on the way to me. What an excellent customer service! Matthew is an asset of Renewa Skin.
The eyelift tool and recommended serum does not work. Weeks and no change. Going to see my dermo instead. Don't believe the post saying it works. I think it is nothing more than wishful thinking. A lot of reviews appear to be about great customer service. If I could, I would return it.
I had a discussion with a representative about a device that required replacement. They were prompt in their responses each time, clearly outlining the steps I needed to follow, and arranged for the replacement to be sent within hours of my submission. The representative was courteous and attentive.
Ms. Aileen reassured me by stating she would handle my order, relieving my worries! During this busy season due to ongoing deals, she took the time to check on my order and sent me a confirmation email using both my and my husband's addresses. I’m excited for my order! Thank you for your kindness, Aileen.
Exceptional responsiveness from customer service. It's remarkable to encounter such dedication in today's business environment, which is often dominated by AI. Thank you to the representative for your quick and kind response!
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