It was a bumpy road getting to the final response. The email replies came back quickly but I inquired about returning the eye renwalift and I was having charging issues with my renewalift. They only addressed the eye renewal if issue and kept wanting to send me a replacement when I clearly was unhappy with the product I wanted my refund. They also wanted a video and explanation as to why I wanted to return it when I had clearly told them in the email. The video wouldn't send too large even at 20 seconds long. They kept ignoring my charging question. In the end I got frustrated and just called. Spoke to EJ and he worked out my refund (without having to return the eyelift) and we trouble shooter the charger and he sent me a replacement ( without having to return the broken one) by not returning that saved me money as I would have had to pay shipping from Canada. EJ resolved my issues and listened to me, in the end I am happy with the resolution and his professionalism. I got the replacement, just waiting for the refund as the time-frame is still not up. I recommend just calling and skipping the whole email process... thx EJ the 4 stars are for you!Char
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