My RenewaLift stopped vibrating afer 2 days of use. I had a bit of difficulty finding out how to contact the company but when I did EJ, from customer service replied to my email promptly. I was asked to send a video taken while using the device. Being tech-challenged this was difficult for me but EJ was very patient and explained in detail how to do it. After viewing the video EJ quickly approved a replacement to be sent to me. The process was quick and pleasant and any difficulties were caused by my lack of online skills. Thank you EJ. This senior lady is grateful for the respect and patience you demonstrated.
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