I received my renew red light eye lift glasses but they are defective. The red light works but not the other functions. I spoke to Kei on the customer experience team and I will be sending a video of my issue. I feel confident with the quick and kind response I received from Kei my issue will be resolved. I will get a replacement or a refund.UPDATE: 9/8/2025I am very disappointed and upset with tryrenewa.com. I gave them the benefit of the doubt to ship me the correct red light glasses that were advertised. I waited for the new shipment, and what I had guessed would happen, they sent me the EXACT same red light glasses with faulty functions.
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