The customer service is excellent. I worked with Matthew and from the beginning he was genuinely helpful, kind, friendly, and determined to resolve my issue. His level of thoughtfulness, attentiveness, and overall care is rare these days and definitely stands out. He also resolved my issue quickly which was a bonus. If I was only rating Matthew this would be a 5+ star review!I was disappointed that the website didn't prominently show that the Niacinamide serum is a whitening serum. I have sensitive skin and would not have ordered it had that information been made clear. I was very grateful that Matthew understood and when the alternate solutions he offered did not work for me, he kindly offered a full refund with no ill will shown. I'm also very grateful that he quickly understood my concern about the opened serum box I received and immediately sent out a replacement. In terms of the guasha, I've only had it a few days so time will tell if it's effective. I do like the multiple settings so far which bodes well. In a nutshell, Matthew is an excellent example of how great customer service is the best way to foster customer loyalty. Because of him I have a positive view of this company despite the serum situation. I really hope he will be commended for his excellent work and is seen as the example for other employees to follow!
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