€620 order never received – no refund, no communicationI placed an order for a Pilates mat worth €620 on February 28th. By mid-July, nearly five months later, I have received absolutely nothing.The only response I ever got was from Eric Peng, who simply said that “the ship hadn’t arrived,” and then refused to provide any further updates or issue a refund. Since then, total silence — no tracking, no explanations, no assistance of any kind.I’ve repeatedly tried to reach out, without any success.This is not just poor service — it’s deeply unethical and unacceptable behavior. I strongly warn others not to buy from Trysauna.Avoid at all costs.
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