Review Time
I ordered a foldable reformer ( order UJN 12794) on 16th October and shipping time was supposed to be 6-8 weeks to Spain. Today, 18th February after four months and lots of emails I still don't have it. Mr Peng said in December shipping was detained at customs. Lately he said everything was fine, but I have no tracking number or approximate date of delivery, things I have been asking for since the first mail in november. I've asked a few times for my reformer or a refund but still nothing.
If I get my reformer or my refund I Will edit this review
Ordered a foldable reformer in March and shipping time was supposed to be 6-8 weeks to EU. Today, after six months and numerous status checks later I still don't have it. The contact, Eric Peng used in May as an excuse the shipping is stuck at customs. Lately I've asked few times for a refund which they did agree to(!), yet to see any actions.Customer service and responsiveness is very bad. Like said, still don’t have the product hence the bad review. Willing to change or remove the the comment if the refund is processed. Waiting for Eric’s response.
Ordered 5 days ago and they cant seem to send me a tracking number after multiple requests and I sent emails to Eric Peng at support at trysauna.com who said he’ll look into it but never replied back to me and I’ve messaged Alyssa Brown on Facebook messenger and she keeps giving me a runaround. Every time I ask him a question about my order they just send me information about how successful other peoples orders have been sending me fake receipts and it’s exhausting.
I ordered a reformer in late March 2025 and still haven't received it (24 July). As a customer from Norway, I am very dissatisfied with the lack of information regarding the shipment. It has not been possible to track the package. I requested a refund a week ago, and customer service (Eric Peng) confirmed that the refund had been processed, which is not true. I strongly advise against buying from this site. I will change my review if I receive my money back.
€620 order never received – no refund, no communicationI placed an order for a Pilates mat worth €620 on February 28th. By mid-July, nearly five months later, I have received absolutely nothing.The only response I ever got was from Eric Peng, who simply said that “the ship hadn’t arrived,” and then refused to provide any further updates or issue a refund. Since then, total silence — no tracking, no explanations, no assistance of any kind.I’ve repeatedly tried to reach out, without any success.This is not just poor service — it’s deeply unethical and unacceptable behavior. I strongly warn others not to buy from Trysauna.Avoid at all costs.
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