I purchased a limited edition mouthpiece a few years ago. I really only used it for a short period as I was having some pretty tumultuous issues in my personal life at the time. I packed everything away in brand new condition for a couple of years. I recently have been wanting to use my device again, and it hasn't been working. I reached out to customer service, they attempted to troubleshoot my issues with me, and when they realized that they were unable to do that and that they couldn't provide me with any type of replacement or anything. As it's an older device, they offered to send me a brand new device as a replacement free of cost. I am absolutely blown away with this customer service. It is something that is completely unheard of these days and I feel completely mind blown at this point. I would absolutely recommend this company to anybody that I know. Thank you guys so much! I so so appreciate this.
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