Review Time
I first wrote a review about Snow having poor customer service because I had questions and they weren't getting back to me, but since that review Snow customer service came through and very much apologized for the tech difficulties they were having and even sent me some free gifts.
I purchased from Snow on August 19th, 2035. when I received the order, I was missing items and immediately contacted them. I waited two weeks for them to respond and when they didn’t, I opened a dispute against the charge. After that, I finally heard back and they told me once the dispute was closed they would fully refund me. My credit card company confirmed that my dispute was officially closed on October 9, 2025, and that Snow’s system should have updated by October 22–23. I even have written confirmation from Amex showing the case is finalized on their end, and I see it on my end as well. However, as of October 25, Snow continues to claim the case is “not closed” in their system and keeps directing me to contact my bank — even though my bank has made it clear that the issue is now on Snow’s end. I’ve been polite and patient, but after multiple emails and reassurances, I’m still missing my refund.It’s very disappointing to have to chase down money that should have already been returned. I really hope someone from Snow’s management team can step in, check with their payment processor, and finally resolve this.Until then, I can’t recommend purchasing from this company due to the poor communication, lack of accountability, and delayed resolution process.
I ordered their Gen 1 LED Electric toothbrush and can not get replacement heads. I have been emailing and posting comments to them since March 2025 asking when the replacement heads will be in stock. I either go back and forth with no actual answer or I have been given a date in a month, and when that month comes, it is still out of stock. Have been asking for 8 months now. I asked if the product is discontinued and get no honest answer. Happy for them to send me the next gen toothbrush and I start ordering those heads, but also get no where with that suggestion. It seems very dishonest and like a scheme to make you buy the newer model instead of the one you have invested in. To add more insult, I had purchased a charging case, the travel case and other accessories. Very sad that it is all wasted. Just don't trust or buy from this company.
Honestly, I didn’t think this purple powder would do much, but it actually works. My teeth feel super clean after brushing, and they already look a bit brighter. It tastes way better than I expected too, kind of minty but not too strong. It can get a little messy if you’re not careful, but it’s worth it. I’ve been using it every day now.
This is about Snow's electric toothbrush.I purchased it, and I wish I had not. I have had several electric toothbrushes, but this is the worst. The power button sits right where you hold the brush. You cannot get away from it. As a result, one inadvertently turns the toothbrush off while brushing teeth. It's very annoying to have to restart the toothbrush three to four times before completing the task. I do not find that the brush cleans teeth that well, either.
The first one I bought wouldn’t charge from the start. I reached out to customer service and they were super quick and helpful in sending me another one asap (I will say that was a plus and much appreciated!) Everything worked fine until now— I’ve only had this new device for like a month or so and now it makes weird noises when in the charging bed and won’t charge at all…. Completely dead. Again. I feel like I’d sound crazy if I reached out to customer service again. Such a waste of money :( so irritating
I purchased a limited edition mouthpiece a few years ago. I really only used it for a short period as I was having some pretty tumultuous issues in my personal life at the time. I packed everything away in brand new condition for a couple of years. I recently have been wanting to use my device again, and it hasn't been working. I reached out to customer service, they attempted to troubleshoot my issues with me, and when they realized that they were unable to do that and that they couldn't provide me with any type of replacement or anything. As it's an older device, they offered to send me a brand new device as a replacement free of cost. I am absolutely blown away with this customer service. It is something that is completely unheard of these days and I feel completely mind blown at this point. I would absolutely recommend this company to anybody that I know. Thank you guys so much! I so so appreciate this.
i love all my snow products I've bought. the whiting kit i bought a few years ago works great. you plug it in and put the whiting serum on your teeth. I could tell right away. now I use it maybe once every two weeks and my teeth look whiter. thrn I bought the whitening toothbrush. luv it too. gets my teeth nice and clean and gets all my teeth. the whitening powder I only used once. I'm always happy with my products from snow. I had a issue eirh the toothbrush not working ..and they sent me a new one right away!! it works great. I'll always buy my teeth cleaning whitening products from snow. I'm just in love with the products. next im buying thr purple teeth whitening. thank you snow for being so awesome
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#1 selling teeth whitening system guaranteed to work on all smiles. Fast shipping nationwide! Order online today: https://www.trysnow.com
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