I received my razor, and after just three charges, it stopped working. I reached out to the support team about the issue on 1/7/2026. The first response from a representative asked for videos or pictures as proof of the problem. On 1/13/26, I was told a replacement would be sent, but I needed to confirm my address. After confirming, I was later informed that they would no longer be replacing the razor. This is incredibly frustrating!
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