I visited the local branch this morning with a family member. The bank clerks, Peter and Katie, were exceptional. Katie greeted us with a warm smile and provided us with valuable information. When my relative faced some difficulty, Peter stepped in and suggested another option that could be beneficial. Both of them were incredibly kind, helpful, and professional. Katie also assisted me in scheduling an appointment with Denise, who had come in to provide extra support. Denise, you were fantastic! I appreciate your patience and friendliness throughout our interaction. Honestly, what a delightful young lady! She didn’t push any products on me, instead offering clear and straightforward explanations. I couldn’t have asked for a better advisor. Thank you all for making what could have been a stressful visit into a genuinely pleasant experience, from our initial encounter to the appointments made later.
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TSB is a retail bank with a trusted customer brand, heritage stretching back to the start of the savings bank movement 200 years ago, and a committed workforce that offer full service banking to more than five million customers. We operate on a modern banking platform and serve our customers through digital channels, over the phone and in branches across the UK.See more
