Review Time
Dear Reader,
I’d like to take this opportunity to tell you of the wonderful assistance I received today in the T.S.B (Hamilton Branch).
Earlier in the day I was fleeced of £20.00 by one of those Automatic Teller machines that you find on the High Street.
I went into my Local Branch of the T.S.B (in Hamilton,…South Lanarkshire) and was allocated to a wonderful young Woman, called Mairi-Anne Holmes (I hope She will forgive me if I’ve got the spelling of her name wrong).
This young Woman (with a capital W) has helped me before, and I was delighted to see her again today and ask for her help.
Mairi-Anne rose too the challenge of securing and refunding my lost funds.
If you’re ever looking for a Bank that offers wonderful service and a Clerk, with Grace, Wit, Charm and Sex-appeal,…You should call into the T.S.B (Hamilton Branch) and hope You get allocated with Mairi-Anne Holmes,…She’s Brilliant !
God Bless Her and everyone She Loves !
Thanx !
Andrew T J Sim.
(Kirkmuirhill by Blackwood :-
South Lanarkshire).
:-)
Tried make crucially important online payment.
Bank declined
Tried again and back messaged me from fraud prevention
Asked me reply YES or NO if I had tried make last 3 payments it listed
As 2 of them were the one crucially important payment I texted NO
THEIR FRAUD TEAM rang confusion
Female difficult to understand
Asked her twice to repeat sentences
Twice to speak slower
When she gave explanation for insistence in blocking card, her response was ambiguous.
The sentence I don't think would have achieved a good standard in any basic English test
I said I could not understand it
Can't recall what she replied - something about her language
I explained why I may need replacement card before 7 days
She apologized but said I have to go in person to my bank tomorrow
This is not convenient for me
Said I will complain about whole experience
She asked for complaints points so I said 1 the disruption of it all despite my explanation of what happened trying to pay transaction
2 that I did not feel confident in understanding her verbal explanation, especially the unclarity of her English speaking
I think I will change banks soon
As this is not personal banking
It's speaking to people reading from a screen
And people who cannot reword or clarify their terrible verbal English
On a fraud detection site!!(
What on earth is their HR policy for staff like this???
Can anybody tell me why, when Tui have sent me a refund but it’s gone “missing” since 19th dec and provided me with the arn number for tsb to trace it, can they not find it in 2 months and just ask the same questions over and over again!!!!! So angry
The fraud department is absolutely a joke. Their English is terrible and it took me ages to understand what they were telling me. I had to call them twice as the first one's English was so terrible that I just gave up.
The 2nd one was a bit better. Apparently they think by talking fast, they think that they are fluently in English. They are not! Terrible experience.
This bank has a funny method for collecting debts and I guess doesn't believe in contacting it's "customers" to make them aware.
In January I receive a letter from a debt collector saying I owed tsb £2000 pounds in overdraft.
Contacting them I said I never opened an account with tsb and never heard of them.
At once they stopped the debt for investigation and advised me to contact the bank and police.
I told tsb I never traded with them and their address they had was my old address with my family. My family confirmed they had no letters from this bank for me.
So they opened a fraudulent account,no questions asked I can assume. Allowed the scammer to occur a two grand overdraft and not bothered to send letters themselves.
Rather than confirm any details on purchases on where the account was opened. They just paused it at once and said they would look into it.
Again. No questions asked, just took a caller at their word.
Of course I reported it to report fraud who the police put me in touch with to log my case.
Month goes by. Rather than the bank reaching out. The debt collector sends me a letter to say the account was closed and the debt was erased.
Calling tsb. They just went "account is closed, don't worry about it" agent seemed to not understand me best of times and seemed disinterested. Not even a apology this had happened to me.
When asked will the account details be passed to the police now it's confirmed fraud. They gave a excuse for a fraud investigation team to look into it.
Fact this account was opened and closed so easily. And they didn't even attempt to contact me before going to a debt collector. Fact you don't see any bank branches on the high street.
You guys should be ashamed of yourselfs
Switching to this bank, the system says that the activation code received via the post is not correct.
Then I click reset password just in case, it says no you need to reregister for online banking because you never logged in.
OK fine, i go to reregister, it says no you are already registered, you can't reregister.
So im stuck, no access to banking now.
I had an amazing experience today with Mia-Rae Carroll at the Peckham branch TSB. We had been told the wrong information and she was great at coming up with a solution instead of turning us away. Her perseverance was extremely evident and I am very appreciative of her services. Thanks again Mia !
I visited the local branch this morning with a family member. The bank clerks, Peter and Katie, were exceptional. Katie greeted us with a warm smile and provided us with valuable information. When my relative faced some difficulty, Peter stepped in and suggested another option that could be beneficial. Both of them were incredibly kind, helpful, and professional. Katie also assisted me in scheduling an appointment with Denise, who had come in to provide extra support. Denise, you were fantastic! I appreciate your patience and friendliness throughout our interaction. Honestly, what a delightful young lady! She didn’t push any products on me, instead offering clear and straightforward explanations. I couldn’t have asked for a better advisor. Thank you all for making what could have been a stressful visit into a genuinely pleasant experience, from our initial encounter to the appointments made later.
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TSB is a retail bank with a trusted customer brand, heritage stretching back to the start of the savings bank movement 200 years ago, and a committed workforce that offer full service banking to more than five million customers. We operate on a modern banking platform and serve our customers through digital channels, over the phone and in branches across the UK.See more
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