This bank has a funny method for collecting debts and I guess doesn't believe in contacting it's "customers" to make them aware.
In January I receive a letter from a debt collector saying I owed tsb £2000 pounds in overdraft.
Contacting them I said I never opened an account with tsb and never heard of them.
At once they stopped the debt for investigation and advised me to contact the bank and police.
I told tsb I never traded with them and their address they had was my old address with my family. My family confirmed they had no letters from this bank for me.
So they opened a fraudulent account,no questions asked I can assume. Allowed the scammer to occur a two grand overdraft and not bothered to send letters themselves.
Rather than confirm any details on purchases on where the account was opened. They just paused it at once and said they would look into it.
Again. No questions asked, just took a caller at their word.
Of course I reported it to report fraud who the police put me in touch with to log my case.
Month goes by. Rather than the bank reaching out. The debt collector sends me a letter to say the account was closed and the debt was erased.
Calling tsb. They just went "account is closed, don't worry about it" agent seemed to not understand me best of times and seemed disinterested. Not even a apology this had happened to me.
When asked will the account details be passed to the police now it's confirmed fraud. They gave a excuse for a fraud investigation team to look into it.
Fact this account was opened and closed so easily. And they didn't even attempt to contact me before going to a debt collector. Fact you don't see any bank branches on the high street.
You guys should be ashamed of yourselfs
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TSB is a retail bank with a trusted customer brand, heritage stretching back to the start of the savings bank movement 200 years ago, and a committed workforce that offer full service banking to more than five million customers. We operate on a modern banking platform and serve our customers through digital channels, over the phone and in branches across the UK.See more
