The fraud department is absolutely a joke. Their English is terrible and it took me ages to understand what they were telling me. I had to call them twice as the first one's English was so terrible that I just gave up.
The 2nd one was a bit better. Apparently they think by talking fast, they think that they are fluently in English. They are not! Terrible experience.
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TSB is a retail bank with a trusted customer brand, heritage stretching back to the start of the savings bank movement 200 years ago, and a committed workforce that offer full service banking to more than five million customers. We operate on a modern banking platform and serve our customers through digital channels, over the phone and in branches across the UK.See more
