Tried make crucially important online payment.
Bank declined
Tried again and back messaged me from fraud prevention
Asked me reply YES or NO if I had tried make last 3 payments it listed
As 2 of them were the one crucially important payment I texted NO
THEIR FRAUD TEAM rang confusion
Female difficult to understand
Asked her twice to repeat sentences
Twice to speak slower
When she gave explanation for insistence in blocking card, her response was ambiguous.
The sentence I don't think would have achieved a good standard in any basic English test
I said I could not understand it
Can't recall what she replied - something about her language
I explained why I may need replacement card before 7 days
She apologized but said I have to go in person to my bank tomorrow
This is not convenient for me
Said I will complain about whole experience
She asked for complaints points so I said 1 the disruption of it all despite my explanation of what happened trying to pay transaction
2 that I did not feel confident in understanding her verbal explanation, especially the unclarity of her English speaking
I think I will change banks soon
As this is not personal banking
It's speaking to people reading from a screen
And people who cannot reword or clarify their terrible verbal English
On a fraud detection site!!(
What on earth is their HR policy for staff like this???
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