As a small charity setting up a sensory room for our beneficiaries, we ordered several items. Three arrived, one has a delivery date of January, and the other two are missing. Customer service claims they were delivered, but the proof provided is not from our location. Despite full payment, we still haven't received our order. This treatment of customers, especially a charity, is appalling. The disorganized customer service has led to repeated explanations and wasted time, causing significant frustration. The ongoing delays are directly affecting the opening of our sensory room, crucial for our staff and users. We urgently request an investigation into this matter, legitimate proof of delivery to our address, and immediate rectification. We expect prompt action to resolve this issue and receive our goods without further delay.
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