I ordered a bunch of mini tubbz on December 31, 2025. These we supposed to come from a US warehouse. I usually get them from the UK. I expected less of a wait time for the delivery. It’s now February 7, 2026 and I still have not received my mini tubbz. Apparently, the only way to get help is through an email. I reached out at least seven times and I cannot get a solution to my concern. The UPS tracking that’s the shipper created a label, but UPS has received to package. My opinion is that their customer service sucks. I have asked for a refund or sending new ducks. I have gotten two messages that the company will “hear back” from UPS, stating that the tubbz warehouse will hear from UPS in 24 hours. It has been 3 days. I will never order from the US warehouse again.
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