I booked the Hotel Capriccio Mare y Restaurante, Dominican Republic with TUI for 2 weeks as the TUI website recommended this accommodation. When I arrived with my family, it was a shock that the hotel was a lesser standard than a motel on a dump site that was extremely dilaperdated in terms of the condition. Due to the hotel being inhabitable, we had no choice but to find another accommodation and when we took the matter up with TUI they refused to provide a refund. I will no longer be using TUI as a result of this serious misrepresentation and lack of regard to the safety and wellbeing of their guests.
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