Tui house boat excursion in Goa ..This overnight excursion cost £162.00 pp This is what was advertised..TRIP - 2-DAY• Pass ancient villages, temples and dense forests as you cruise the backwaters of the River Aldona in a traditional Goan houseboat. As you sail, grab a drink from the bar, try your hand at fishing, or just sit back and enjoy the peace. Then, as the sun sets, there's a traditional dinner, live music and an overnight stay in a plush cabin onboard.• Hemmed in by jungle and mangrove forest it's teeming with wildlife here, so keep your eyes peeled for monkeys in the trees and crocs in the water. Gliding gently downstream, we'll stop for a spot of traditional fishing or if you prefer, just kick back, relax and admire the scenery.• Sunsets on the Aldona are nothing short of spectacular, so after toasting to one with a drink or two, you'll have dinner and watch some live music as the stars come out. Then bed down for the night in your fully air-conditioned cabin and you'll wake up to the chirping of birds on the riverbank. After breakfast, we sail back to jetty for your transfer back to the hotel What we got was unsafe / un hygienic and nothing like what was advertised..We arrived by taxi and was walked through what I can only describe as a building site with sand/ cement everywhere to a jetty with broken steps and a rickety handrail made of bamboo… we then got into a small boat tender to the overnight houseboat.. once on the boat for the first 3 hours their was no power for aircon /or charging points..the entertainment was late which made our meal late thus it being cold..whilst eating our meal a rat was seen and later a further rat was seen, the en suite 3 foot square with shower wasn’t fit for purpose. The wildlife apart from the rats was minimal.. I strongly advise against booking this trip. After complaining to the Rep in resort it he didn’t file a report so I wrote to Tui and complained on my return.. this is the response I got. I understand your excursion had safety issues with boat access, poor cabin and shower conditions, hygiene concerns including rats during meals, and the experience didn't match what was advertised.I'm genuinely sorry that your holiday experience was so far from what you deserved, and I truly regret the disappointment and concern this has caused you.Thank you for sharing this feedback with us. Please be assured that everything you've told us will be taken seriously and passed on to the relevant teams for their attention and review
Claim your business profile now and gain access to all features and respond to customer reviews.
