AVOID USING TUI ❌❌What me and my partner thought would be a dream holiday!! We want to make others aware of our horrific holiday. In relation to a 14-night holiday at the Bahia Principe Grand Punta Cana, Dominican Republic which was booked as a five-star package holiday directly with TUI.From the very first night of our stay, we experienced extremely serious issues. We woke to bites all over our bodies and blood left on the bed sheets. And the bed frame was coverd in small black marks which we think was bed bug poo. It was clear the room was infested with bed bugs. This was reported to the TUI representative, yet we remained in this room for two nights, during this time we continued to be bitten from head to toe.We were eventually moved to another room; however, this room also showed clear signs of infestation, including black bugs under the mat on the dressing table and all over the balcony. We have photo evidence of all this and we visited our doctor on teturn and he confirmed bed bugs. This issue was raised again, particularly after my daughter spoke with a TUI representative at Merry Hill, who advised that we should be moved to an alternative hotel as the situation was wholly unacceptable.Despite this, the on-site TUI representative stated that a hotel move was not possible and no further action was taken. We felt unsupported and left in accommodation that was unhygienic and unsuitable.In addition to the above, the hotel did not meet five-star standards. Staff were rude. Ignorant and very miserable. There were persistent queues for meals and snacks, hot meals were regularly served cold, and the snack bar frequently ran out of food before we reached the front of the queue. The lack of facilities and poor service significantly impacted the quality of our holiday. We reported a leak from the air-conditioning coming from the ceiling this was also reported but not dealt with.As a result of these issues, our holiday was completely ruined. We spent the majority of the trip distressed, uncomfortable, and anxious due to the bed bug infestation, and left with bites covering our bodies. This falls far below the standards expected of a TUI package holiday and constitutes a failure to provide services with reasonable care and skill under the Package Travel Regulations.To further compound this experience, the night before our return flight we was sent an email saying we wasnt flying with Tui it would be privilege style on behalf of Tui airways even though the Tui crew and all the Tui amenities will be the same on the new flight. It clearly wasn't. Most of the crew couldn't speak English we were only offered 2 drinks the whole 9 hour flight and given a small paper cup. The food wasn't to Tui standards either and no duty free. We wasn't given our correct paid booked seats and was separated. People were given B seats and this flight had no. B seats so this meant B seat people were sitting any where and this coursed arguments and anger between people. We have taken this complaint to Tui but been shrugged of and offered a good will gesture of £150 which is disgusting.I definitely will not be using TUI moving forward
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