just returned from a holidays in Lanzarote with tui.Not impressed with the overall organisation at the airports. Jet 2 reps seemed organised and queues very small compared to Tui. Their reps were not interested in helping at the airports.The worst rep was Elaine at our hotel the Timanfaya Princess in Lanzarote. She was not helpful or interested, didnt give us correct information. She told us she had been with Tui a long time, perhaps too long as all she wanted to do was look at her laptop! The German lady was very helpful and came to us to ask if we had a good holiday and wish us a safe journey home. Elaine did NOT !!Going to book with JET 2 next time !!
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