Booked a holiday to Tenerife to celebrate my wife's 70th birthday January 2026. In October her brother was diagnosed with terminal liver cancer. He was told that he probably won't live to see Xmas. He was homeless so he came to live with us. Xmas passed and he was still with us. We went to the local TUI Store to cancel the holiday knowing we would lose the money. The staff said to leave it with them to move the holiday to April to celebrate our Golden wedding. This was refused. We have been booking holidays with TUI for many years spending thousands of pounds but that counts as nothing to them. No empathy. Will never use TUI again.
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