This company as severely gone down the pan, needed to cancel a holiday due to very valid and out of my control reasons, and was first off met with finding it hard as hell to cancel, then not only was the holiday over £1000 more expensive with them than other suppliers they wanted to charge over £400 to cancel over 200 days before departure in contradiction to their own terms and conditions they let you read. Soulless and just want to shafts you for all that they can get. I used to use Tui at least once a year, but the last couple of holidays with them were, terrible, one I nearly died and spent weeks in intensive care and hospital recovering and one that was terrible, and that was my honeymoon! This was a last chance for Tui, not content with near death and a ruined honeymoon they have treated what was a long standing faithful customer with contempt and just want their pound of flesh. Would definitely not recommend, run away don't walk!
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