After posting my review here, I was contacted by Tuincentrum and initially was offered a full refund and apologies. In response, I stated that more than a refund, I would like to see the available sizes updated for the product in question, to reflect the actual inventory on hand. A refund would help me, but it wouldn't solve the larger issue for other customers.After a while, Tuincentrum wrote back apologizing for the delay and explained it was due to internal discussions that led to a decision to change how plant size/maturity is indicated across the entire web store. I think this is commendable and goes above and beyond my request and shows that they truly understand the issue and are taking considerable efforts to remedy it, for everyone. Changing my review from 1 star to 4 for now--once the changes are implemented, I'll change it to a 5.---Original Text Follows---Tuincentrum lists multiple sizes of plant in their web store, the larger options obviously cost significantly more--double the size, double the cost.However, they do not actually have stock or even access to stock for the larger size, or even the smaller size. Order 20-40cm plants? You'll receive 7cm plants if you're lucky! They show no remorse, regret, or shame for this practice. They even claim that this is "for the health of the plants." Next they claimed it was done out of courtesy, rather than inconveniencing me by cancelling my order--or even just asking--they decided to send me half-dead, 5-7cm tall plants.Despite admitting that they have no larger plants to send, they continue to offer both sizes as in stock and available in their web store. This is, plain and simple, consumer fraud.
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Tuincentrum.nl is hét adres voor vergroenen in en om het huis. Van alle soorten planten en bomen tot potterie en tuingereedschap, wij bezorgen jouw groenproject van groot tot klein.
