Review Time
Ik heb een magnoliaboom besteld (met twee stammen), maar bij levering was één van de stammen duidelijk gebroken aan de basis. Dit is absoluut niet normaal — zeker niet voor een boom van €200. Niemand betaalt zo’n bedrag om een beschadigd product te ontvangen.
We hebben meerdere keren contact geprobeerd op te nemen: ik heb drie keer gebeld en telkens werd mij op een sarcastische toon gezegd dat ik “een e-mail zou ontvangen”. Tot op vandaag hebben we niets ontvangen. Daarom bleef ik terugbellen, maar zonder resultaat.
Wat nog erger is: er werd mij zelfs gezegd dat het “normaal” is dat een boom gebroken aankomt. Dit is gewoon niet waar. Wie zou het normaal vinden om een beschadigde boom te ontvangen voor deze prijs? Niemand.
Wij hebben niet eens meteen een terugbetaling geëist — we wilden gewoon een correcte, onbeschadigde boom in ruil. Maar zelfs dat blijkt onmogelijk te maken.
Zeer teleurstellende ervaring. Ik zou hier absoluut niet opnieuw bestellen en kan dit bedrijf niet aanbevelen.
I ordered a magnolia tree (with two stems), but when it arrived, one of the main stems was clearly broken at the base. This is absolutely unacceptable — especially for a tree that costs €200. Nobody pays that kind of money to receive a damaged product.
We tried contacting the company multiple times. I called three times, and each time I was told (in a very sarcastic way) that I would receive an email the same day. We never received anything. That’s why I kept calling back, but got no real solution.
What shocked me the most is that they even claimed it is “normal” for a tree to arrive broken. That is simply not true. Who would accept paying €200 for a broken tree? No one.
We didn’t even insist on a refund at first — we just wanted a proper replacement, a normal, undamaged tree. But they make it impossible.
Honestly, this feels like dealing with liars and scammers. They take your money but don’t want to take responsibility or provide a proper solution. We cannot accept a broken tree for €200 — this is unacceptable. What kind of service is this?
And this is happening in Europe? It’s shocking. Very disappointing experience — I would strongly advise others to avoid this company.
Ik heb een magnoliaboom besteld (met twee stammen), maar bij levering was één van de stammen duidelijk gebroken aan de basis. Dit is absoluut niet normaal — zeker niet voor een boom van €200. Niemand betaalt zo’n bedrag om een beschadigd product te ontvangen.We hebben meerdere keren contact geprobeerd op te nemen: ik heb drie keer gebeld en telkens werd mij op een sarcastische toon gezegd dat ik “een e-mail zou ontvangen”. Tot op vandaag hebben we niets ontvangen. Daarom bleef ik terugbellen, maar zonder resultaat.Wat nog erger is: er werd mij zelfs gezegd dat het “normaal” is dat een boom gebroken aankomt. Dit is gewoon niet waar. Wie zou het normaal vinden om een beschadigde boom te ontvangen voor deze prijs? Niemand.Wij hebben niet eens meteen een terugbetaling geëist — we wilden gewoon een correcte, onbeschadigde boom in ruil. Maar zelfs dat blijkt onmogelijk te maken.Zeer teleurstellende ervaring. Ik zou hier absoluut niet opnieuw bestellen en kan dit bedrijf niet aanbevelen.I ordered a magnolia tree (with two stems), but when it arrived, one of the main stems was clearly broken at the base. This is absolutely unacceptable — especially for a tree that costs €200. Nobody pays that kind of money to receive a damaged product.We tried contacting the company multiple times. I called three times, and each time I was told (in a very sarcastic way) that I would receive an email the same day. We never received anything. That’s why I kept calling back, but got no real solution.What shocked me the most is that they even claimed it is “normal” for a tree to arrive broken. That is simply not true. Who would accept paying €200 for a broken tree? No one.We didn’t even insist on a refund at first — we just wanted a proper replacement, a normal, undamaged tree. But they make it impossible.Honestly, this feels like dealing with liars and scammers. They take your money but don’t want to take responsibility or provide a proper solution. We cannot accept a broken tree for €200 — this is unacceptable. What kind of service is this?And this is happening in Europe? It’s shocking. Very disappointing experience — I would strongly advise others to avoid this company.
Impossible to get in touch with anyone for questions about the delivery that has not been delivered. The phone is disconnected immediately and no one answers emails. I bought plants for €622 and we don't know where they are and in what condition they are now after ten days on the road.Tried to track the delivery with the logistics company but they didn't know anything.I feel completely disappointed. JD-38721 Christina
I ordered a mid sized Japanse sierkers 'Autumnalis Rosea' for 225 Euros, I got the smaller version which only costs 163 Euros. No apology for wrong order. No option to return and get the right size when its their mistake, they offer to refund not the full difference but only part of it. Ofcourse its nothing like the pictures, and its just a big branch in a pot now, hopefully it blooms in spring. point being its not really all year round as advertised, but lets see how that works out.Overall poor experience, do not recommend.
The delivery person let the plants in the middle of the road because "he cannot deliver further because there is a pavement!" just like in any street yes (the pavement is really regular pavement). My partner ended up with a blocked back. Oh and the best is I have paid €379,98 for 2 plants they have not delivered but pretend they did. They robbed my money plain and simple. Will NEVER order from them again and now I am happy to have to take time to sue them
Super super bad. Orderered 4 plans because they look super nice in their pictures. (1) The bird of Paradise had 3 dying sad leaves and 1 stem completely black. (2) The chinese money plant that was supposed to be 10-20cm was a soggy 5cm chunck of 4 sad leaves that had no roots and was not even inserted in the soil. It looks like it was stolen from a neighboring garden - trying to nurse her back to life... (3) one of the plants never arrived and only (4) one of them came out properly. After multiple calls and emails, the problem still hasn't been solved and I haven't received my refund
I have bought a passion flower and a Japanese acer. They both very damaged during transport. the driver could not have cared less that he was transporting fragile plants. the passion flower got almost all new shoots damaged: I'm not sure if this is how it was before or if it was damaged during delivery. I have paid for a plant that was 80-100 cm high, however due to all the damage the plant is no no longer higher than 60 cm. Advice to people who consider using this online shop: Don't. make an effort to go and buy from a physical shop so that you can chose the plants and transport them carefully.
Zero customer service from this place. I have sent seven emails and received no response. My full online order was not delivered and I am still waiting for my refund nearly 7 weeks later. Quality of delivered items was shocking. Definitely go elsewhere.
Absolutely terrible experience. Firstly the plants arrived two days after scheduled delivery. The plants sat at the DPD in the warehouse for those two days and it shows. The plants—Hydrangea, Olive Tree, and Lavender—arrived half dead and in an extremely poor condition. Given the price paid, you would expect these flowers to be in bloom. That was not the condition. These plants arrived and it is just the stem and a few leaves. This review can be changed to a more positive review - please reach out to us. Order number is TC2-189342.
I Received my roses today. All 32 of them :-D and I’m really impressed. Delivery has taken around 3 weeks from the time I placed my order, I live in the UK. Communication has been good through out and I have been updated on shipping details over the last few days. All the roses are healthy, green, in bud and with decent roots. I will definitely be making further purchases in the future. Thank you :-)
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Tuincentrum.nl is hét adres voor vergroenen in en om het huis. Van alle soorten planten en bomen tot potterie en tuingereedschap, wij bezorgen jouw groenproject van groot tot klein.
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