Update: Something changed after writing this review. The update can be found at the end of this initial review.-- Initial review --I'm very disappointed with this company. 2 years ago I ordered a self-pollinating Plumtree. I placed it in the best spot in my garden and let it grow. This first-year the tree gave only small fruits. I did not make much of it because it takes at least one year for the tree to establish its root system. In the 2nd year I the tree fruited again. Unfortunately, they weren't Plums but Apples! And not only any apples, but bad-tasting hard green apples that only serve as compost nowadays.I complained to Tuincentrum, they asked me for a picture and the receipt. I had both (gladly). After presenting the evidence they offered me a 50% refund. 50% seriously!? I was sold something I did not purchase. I was given an inferior product in the process, and now I am left with an issue in my garden. If I want to fix the issue I have to uproot a well-established tree that gives very undesirable fruit. All because they failed to label their products correctly (And yes, the label clearly stated that it was a Plumtree, not an Apple tree) I decided against accepting their offer. It is just ridiculous. They had one job and failed miserably.-- Update -- So after writing this review I got contacted by Tuincentrum.nl. Their approach has changed significantly since then, so credit where it's due. They've been quite polite and understanding this time.This of course does not change anything about the original issue, but I am glad to see that they are working on changing the way they approach their customers.So after being contacted and giving my order number I was given an apology and offered a full refund. It has been a long time since the moment of the purchase so in all fairness they did not have to do any of this. I accepted the full refund since I did not get what I purchased anyway. And unfortunately, I still have to root out the tree that I originally planted from them. Beyond that, I was offered to be given for free a plant of the month. I decided against it since I have a particular idea of what plants I want in my garden.I'm glad that at least we reached a more centred point this time.
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Tuincentrum.nl is hét adres voor vergroenen in en om het huis. Van alle soorten planten en bomen tot potterie en tuingereedschap, wij bezorgen jouw groenproject van groot tot klein.
