I ordered a prunus dulcis (almond tree) leivorm, Acer Palmatum Shaina and some small non plant materials in January. The prunus was a naked rooted tree, and had some damage to both of its lower branches which form part of the leivorm (those branches are both now partially dead). Once the Shaina got its leaves, it was clear that it wasn’t a Shaina, but another red leaved variety - thus, not what I ordered. I was refunded the money. After a long period where the prunus probably had to grow its roots, it only got leaves late in the season. It turned out not to be an almond tree, but some other variety of prunus, probably plum. They first disagreed and notified me that the supplier confirmed that it was indeed an almond (prunus dulcis), but after requesting that they send me the name of the variety and a photo of the leaves, they replied that it was indeed not an almond. They offered to deliver the correct tree, only to let me know a day after that they don’t have the correct tree in stock, and can’t deliver it. I was then told that they refunded me 3 days ago, which I questioned. They told me again I was refunded, and that they can send me a proof of payment if needed. I asked for the proof of payment, and it turned out that they referred to the refund for the Shaina, which was 4 months ago. They told me yesterday that I will be refunded for the prunus, but I am still awaiting the refund. 2 out of 2 plants wrong. This is shameful, but what is even worse is that there was no attempt to try and improve my view of the company by going the extra mile and offering me something for free, or even buying in the plants from a competitor so they can supply me with the correct ones. With so many online plant shops, why would you ever order from this one?
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