tuincentrum.nl

3.6
3.6 Based on 121 reviews

Tuincentrum.nl is hét adres voor vergroenen in en om het huis. Van alle soorten planten en bomen tot potterie en tuingereedschap, wij bezorgen jouw groenproject van groot tot klein....

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Georgia Johnson
Terrible customer service, quality of product and delivery time.

I ordered x2 large lavenders (20-40cm) [20 euros each], x2 1 meter jasmines, pots and soil from this company. I didn't receive any delivery notice for 2 weeks so I started sending emails asking when I would know about delivery. I just received a standard email back after a week saying the were busy because of the pandemic and that I would have them soon. After 4 weeks I sent another email - same response. After 5 week I sent an email asking for my money back - but I just got the same response saying that they were busy and that I would soon be informed of delivery [they ignored my refund request]. I sent another email asking directly for a refund again and got no response. Then a couple of days later my products arrived. 2 half dead lavenders (15cm talk - one stem on one of them 40cm tall), two 80cm tall half dead jasmines. The lavenders are so pathetic they would cost a couple of euros in a supermarket - my husband, whose parents own a garden centre in the UK, was livid. Calls these people thieves.

1
Date of experience: Jun 01, 2020

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