The customer service at Tunecore is incredibly poor. I paid for a one-day support plan, and it took a month for some concerns to even be addressed. The staff is highly unprofessional; they don’t want to help and rely on an AI tool to scan music. If the AI says it’s AI, they accuse the artists. When I offered proof to the contrary, they completely ignored it. I also asked for a phone call back, but they said they don’t do that.
I even got a publishing account, paid the $99/USD fee, and asked for a refund because I can’t log in. Their parent company is ruining what Tunecore used to stand for. I’ve now switched to another distributor, and they have nothing but excellent client service.
Tunecore, do better or get out of the game. Adapt with the times or get out of the game. Holding artists back because an AI tool designed in a “test” environment at 99.9% success rate doesn’t work in a live setting is unacceptable. It seems Tunecore is completely ignoring the fact that their “tool” doesn’t work in the live setting and expecting “test” results to give percentages until live percentages can be verified. Poor service, Tunecore.
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